From initial setup to ongoing operation: Find the service that suits your device and your daily work.
Delivery & Setup
To ensure your new printer fits your workplace, we coordinate the desired services with you in advance. In Berlin and Brandenburg, we offer delivery, placement and on-site setup upon request.
- Placement at the intended location
- Coordination of integration into your network and your workstations
- Discussion of desired print and scan functions
You will receive the scope, feasibility, date and costs in an individual quote. On-site services are agreed separately.
Request setupYour warranty options at a glance
Which coverage applies depends on the model and the agreed services. Here you can see the differences at a glance.
3-year manufacturer warranty
The type and scope of service depend on the device and the Brother terms. Many business models include on-site service.
Brother PRINT AirBag
Additional protection for certain wear parts up to the model-dependent page limit. Registration within 30 days is required.
5-year warranty
Exclusively with the conclusion of a suitable Klickvertrag, included in the agreed page price. Terms and exceptions are stated in the quote.
Manufacturer warranty, PRINT AirBag and terms in detail
3 years of security. And someone who takes care of it.
Brother provides a 3-year manufacturer warranty on our Brother printers and multifunction devices. Many business models already include on-site service. You can find out which type of service applies to your device in the product specifications and the Brother warranty terms. Register the device immediately after purchase, at the latest within three months. For the additional PRINT AirBag, the shorter period of 30 days applies.
PRINT AirBag: additional protection for wear parts
For selected models, the free Brother PRINT AirBag complements the manufacturer warranty. Depending on the device, certain wear parts such as pickup rollers, fuser units or laser units, including the necessary labor time, are covered. This provides additional planning security for high print volumes.
Important: Register the eligible device with Brother within 30 days of purchase. The protection applies within the three-year warranty period up to the model-dependent page limit – the first limit reached is decisive. One of the requirements is the use of original Brother consumables in accordance with the terms and conditions. Toner and ink are not included.
For the HL-L8430CDW, DCP-L8630CDW and MFC-L8730CDW, the additional protection applies up to 200,000 pages, for the HL-L8570CDW and MFC-L8970CDW up to 400,000 pages. For these models, it includes the fuser unit and the pickup roller kit of the multifunction feeder; other consumables such as toner, drum, transfer or toner waste containers are excluded.
Your contact person remains BBT
In the event of a defect, we will help you personally and support the warranty process. Please have the model, serial number, proof of purchase and a brief error description ready.
- Berlin and Brandenburg: As a Brother warranty partner, we are here for you with our own technician team. We will coordinate any required visit with you and Brother after reviewing the case.
- Nationwide in Germany: We coordinate your report to Brother and support the processing through the responsible service network. For devices with an on-site warranty, the service is governed by the Brother warranty terms.
Under the Brother terms, an on-site warranty can mean a repair or replacement on-site as well as a pick-up repair with return delivery. The type of service is determined by Brother.
Registration and complete terms
The warranty provider is Brother International GmbH, Konrad-Adenauer-Allee 1–11, 61118 Bad Vilbel. The manufacturer warranty and the PRINT AirBag complement your statutory rights to remedy defects; these remain unaffected. Details on the start, scope, requirements, exclusions and claims can be found here:
- Brother: 3-year manufacturer warranty and warranty terms
- Brother PRINT AirBag: Models and terms and conditions
- Register Brother device
Five-year warranty with the BBT Klickvertrag
For our Brother printers, we optionally offer a BBT Klickvertrag in addition to the normal device purchase. The models HL-L2865DW, MFC-L3760CDW and HL-J6010DW are excluded. You receive the five-year warranty exclusively by concluding this Klickvertrag; it is included in the agreed page price. The purchase of the device alone and a non-binding inquiry do not include this five-year warranty. You will receive the exact warranty terms in the individual quote.
PRINT AirBag and manufacturer warranty: You can find the registration and complete terms in the expandable area above. Your statutory rights to remedy defects remain unaffected.
In the event of a defect, BBT remains your personal contact person. Please have the model, serial number, proof of purchase and error description ready.
Ask a warranty questionToner supply that thinks along
You can reorder consumables individually or opt for automatic supply in the optional BBT Klickvertrag.
Automatic with the BBT Klickvertrag
You only pay for what you actually print. You do not choose a fixed page volume and do not agree to a minimum order of pages. Billing is done quarterly based on the pages actually printed. For example, if you print nothing for two months, nothing will be charged for those months.
Automatic supply with suitable consumables (toner and drums or ink depending on the printer type) is included in the agreed page price, including the shipping costs for these consumable deliveries.
We determine the page price, contract term, counter reading capture and requirements for supply in the individual quote before concluding the contract.
Maintenance & Repair
Error message, paper jam or declining print quality? Describe your concern to us. We will check with you which next step makes sense for your device.
In Berlin and Brandenburg, we are here for you with our own technician team. For Brother warranty cases, we also support coordination with the responsible service network nationwide.
We coordinate the inspection, location, costs and further services with you on a case-by-case basis. An on-site visit takes place by appointment.
Request maintenance or repairWhat happens next
Share the device, location and your request or error with us.
We clarify the appropriate process and the respective conditions with you.
After coordination, we agree on the next steps and, if necessary, an appointment.
Is setup automatically included with the device purchase?
We arrange on-site setup separately. Please let us know before purchase what support you need so that we can create a suitable quote.
Is the five-year warranty included with every purchase?
No. It requires the conclusion of a suitable BBT Klickvertrag. An inquiry or the purchase of the device alone is not sufficient. The models HL-L2865DW, MFC-L3760CDW and HL-J6010DW are excluded from the Klickvertrag.
What is helpful with a service request?
Model, serial number, location and a brief description are a good start. For malfunctions, an error code or photo helps; for warranty questions, the proof of purchase is also helpful.
You can find further answers in our frequently asked questions.
We will clarify this personally.
Call us: 03303 541 041
Or describe your concern via our contact form.