Frequently Asked Questions about Printers, Shipping & Service

For the Brother printers we offer, the consumables described on the respective product page are included. The page yield varies depending on the model. Under "Scope of delivery", you can see which toner or ink cartridges are included. Additional toner or ink ordered as an optional extra will be delivered separately.

The stated yields are comparison values based on the respective ISO method mentioned. The actual yield depends on your documents, settings and usage.

The model suffixes indicate different equipment within a series. For the CDN and CDW models offered here, the network equipment is particularly important: Wi-Fi may be standard or only available as an option. The "Connections" line on the respective product page is decisive.

T and TT versions are offered with an expanded paper feed. The number and capacity of the already included cassettes can be found under "Standard paper feed". These cassettes are part of the basic equipment of the respective version; additionally selectable cassettes are added on top.

Tell us your approximate number of pages per month, the color ratio, the number of users and the required paper format. We also take into account scanning requirements, paper feed and ongoing costs for toner, ink and other consumables.

Print speed alone does not indicate which model is economical for your business. Go to the purchasing guide or request a personal recommendation.

For the devices marked accordingly, we charge the freight flat rate stated on the product page of €49.58 or €66.39 net per order within Germany, each plus 19% VAT. The stated delivery time by freight is approx. 3 days. You can also see the costs and shipping method at checkout.

Positioning and setup are optional services by appointment. Please agree on the exact delivery point as well as any required transport into the building or to an upper floor with us before ordering. Please inform us about access, floor and available elevators.

For the other printer models marked accordingly, shipping within Germany is free of charge.

Yes. For Berlin and Brandenburg, you can request an individual quote for delivery, positioning and setup. Depending on the device and order, this includes network integration, setup of the print and scan functions as well as an introduction.

Please share the model, location and desired integration with us. The scope of services, date and price will be agreed upon before commissioning. These services are not automatically included in the device price or shipping flat rate.

For our Brother printers, you can optionally conclude a BBT click contract in addition to the regular device purchase. The models HL-L2865DW, MFC-L3760CDW and HL-J6010DW are excluded. You pay a fixed price exclusively for actually printed pages. You do not choose a fixed page volume and have no minimum order of pages. We bill quarterly; in months without printing, nothing is charged. The contract includes automatic supply with suitable consumables (toner and drums or ink depending on the printer type) including the shipping costs of these deliveries as well as a five-year warranty, which is exclusively included in the agreed page price when a click contract is concluded.

You will receive the page price, term, counter reading and the exact conditions in the individual quote. Purchasing the device alone does not conclude a click contract. Request a click contract.

Please refer to the respective product specifications and the information on service and warranty for the regular warranty details and registration requirements.

You receive a five-year warranty for our Brother printers exclusively by concluding the optional BBT click contract. The models HL-L2865DW, MFC-L3760CDW and HL-J6010DW are excluded. This warranty is included in the agreed page price and is not part of the pure device purchase. We confirm the exact warranty conditions and any registration requirements in the quote before concluding the contract. Request a click contract.

Yes. Send us the desired models or your requirements, the quantity and the locations. Also indicate if you need setup, additional paper cassettes, consumables or ongoing service.

We will put together a quote tailored to your needs, taking into account the equipment and logistics. Request a quote for multiple devices.